What information do we collect from you?

When you register on our website for our products and services, we will ask you for your name, e-mail address, postal address and method of payment information.

The software we provide to you will record details of the content you obtain from content providers using our service. The details recorded include the type of content consumed, the content provider you obtained from, the price you paid for the content and the use you make of it. This transactional information is automatically transferred to us when you connect to our web site.

Our use of your personal information

We will use the personal and transactional information we collect from you only for the purposes described below:

To provide our products and services to you

We will use your personal and transactional information to provide and improve our service to you, to pay the content providers you have purchased content from, to enable Helium22 Customer Care to deal with any queries you have about our software or service, to notify you of any changes to our service or our consumer terms, and to give any notice which we are required to give you under those terms.

To judge your application and when taking credit decisions about you, we may use information provided by credit reference agencies and credit scoring methods. Please read About Credit Reference below, for our policy regarding disclosure of information to credit reference agencies, which is only relevant for those who pay Helium22 using a credit card, debit card or when the sales amount exceeds £1,000.

Helium22 may disclose your personal information to third party administrators for the purpose of processing your data.

To send you information about our other products and services

From time to time Helium22, or marketing agencies acting on our behalf, may wish to send you information about other products and services which we offer and we believe you may be interested in.

To send you our online newsletter, press releases and other information from Helium22. When you subscribe for our online newsletter you will receive these editions monthly. You may also subscribe to receive the latest press releases and other information from Helium22.

If you have registered, and decide that you no longer wish to receive our newsletter, you may unregister at any time, by emailing support@helium22.com, placing 'UNREGISTER-NEWSLETTER' in the subject line. You will then receive an email to confirm, follow the instructions to confirm that this is your intention.

Content providers you acquire content from

We will pass on your personal information (except for your method of payment, e.g. credit card details) to content providers you acquire content from through our service. Some of these people and organisations may be outside the European Economic Area and may not be subject to regulation under the UK Data Protection Act 1998 or an equivalent European law. We will also pass the content providers transactional information relating to the content you acquire from them. Unless you have given us your consent to pass information to content providers for marketing purposes (as described in the next paragraph), or you have separately given the content provider your consent to use the information for marketing purposes, we will direct the content provider to use the information only for the purpose of meeting its contractual obligations to you, e.g. providing helpdesk services and dealing with any questions or complaints you have about its content.

Use of your information by content providers for promotions

We may wish to disclose your personal (except for your method of payment, e.g. credit card details) and transactional information to certain content providers using our service, and their suppliers. Some content providers may be outside the European Economic Area and may not be subject to regulation under the UK Data Protection Act 1998 or an equivalent European law. They may use this information to offer you special promotions, bonus content, and discounts on future content purchases which may be of interest to you and to improve their services to you. We will request that these content providers do not further disclose this information without your consent.

Revocation of consent given to content providers

If you want to revoke a consent you have given separately to a content provider, you must email us at: support@helium22.com and mention the content provider by name. Otherwise, we will assume that your request is not intended to apply to that particular content provider.

Legal requirements

Although it is unlikely, we may be required to disclose your personal and transactional information by a court order or to comply with other legal requirements.

A Special Note for Parents

While Helium22 encourages children to consult with their parents before disclosing data, parents should supervise their children's online activities and consider using parental control tools available from online services and software manufacturers that help provide a child-friendly environment. These tools can prevent children from disclosing personal information without parental permission. Personal information obtained about or obtained from a child will not be used for any purposes without the consent of a parent or legal guardian of the child.

Updating personal information Helium22 holds about you

You can change or update the personal information that Helium22 holds about you at any time. You can do this online by opening your Helium22 account, entering your password and then viewing and amending your personal information as required. If you wish to contact Helium22 at any time regarding our privacy policy or use of your personal or transactional information you can email us at: support@helium22.com

Security

We will respect your personal and transactional information and we follow strict security procedures in the storage and disclosure of that information. These procedures will minimise the risk of unauthorised access to your personal and transactional information. When you use, place orders or access your account information, we offer the use of a secure server. The secure socket link (SSL) encrypts all the information you input before it is sent to us. We use a certificate to authenticate and encrypt all communications between you and our servers, keeping your data safe. We also regularly check our servers for security breaches, and actively record and report all fraudulent activities to law enforcement.

Cookies

Cookies are pieces of information that a web site transfers to your computer’s hard drive to store, and occasionally track information about you. Most web browsers accept cookies, but if you prefer, you can tell your browser to stop them. Although they do identify a user’s computer, cookies do not personally identify users and passwords and credit card information. Certain Helium22 pages within the site may use cookies. We use cookies to keep you signed in, to fill in entry fields when you register so that you are not asked to register twice, and to remember that you have seen the cookie notice. We also use Google Analytics, which sets its own cookies — see Google Analytics below. The notice shown on your first visit asks you to accept cookies, and the Google Analytics cookies are not set until you do.

Website analytics

We keep our own record of how this website is used, and we keep it on our own servers.

When you view a page we record the page you viewed, the date and time, your IP address, the browser identification your device sends, the site that referred you to us (if any) and, if you are signed in, the account you used. Where it helps us understand where our visitors come from, we may work out an approximate location from your IP address. That lookup happens on our own servers; your address is not sent to anyone else.

Counting visitors does not itself involve a cookie. Rather than store an identifier on your device, we store a one-way code made from your IP address, your browser identification and the date. This lets us see how many people visited on a given day without building a picture of you. The code cannot be reversed to recover your details, and a visit on one day is not linked to a visit on another. This site does use cookies for other purposes, as explained under Cookies above.

We do this in our legitimate interests: to understand which pages are useful, to find broken links and to notice misuse of the site. We do not use this information to advertise to you, to make decisions about you or to build a profile of you, and we neither sell it nor pass it to anyone else.

These records are deleted automatically after 12 months. If you ask us to close and erase your account, the analytics records connected to it have your IP address, your browser identification and the link to your account removed at the same time. You can ask us what we hold about you, or ask us to erase it, using the details on our Contact page.

Google Analytics

As well as the record we keep ourselves, we use Google Analytics to understand how this website is used. Google Analytics is provided by Google and places cookies on your device, which allow it to recognise your browser when you return and to follow the pages you visit within this site.

The information collected by Google Analytics is sent to and stored by Google, who process it on our behalf and may transfer it outside the United Kingdom. It may include your approximate location, the pages you view, how long you spend on them and technical details of your device and browser. We do not use it to identify you by name, and we do not combine it with the account details you give us when you register.

These cookies are only set once you have accepted the cookie notice shown on your first visit. If you do not accept it, Google Analytics is not loaded and no Google cookies are placed on your device. You can also clear the cookies through your browser at any time, or install Google’s own opt-out add-on, available from tools.google.com/dlpage/gaoptout.

Google’s own privacy information explains what they do with the data, and is available at policies.google.com/privacy.

Links to external sites

The Helium22 site contains links to other sites on the Internet that are owned and operated by other third parties. These linked sites are not under the control of Helium22 and Helium22 is not responsible for the contents of any linked site. We will automatically disconnect any linked sites, web adverts or any content that contains information about racial, disabilities, sexual, colour or religious discriminations.

About Credit Reference Agencies

The section below only applies to those clients and customers of Helium22 who pay in arrears i.e. invoice and may also apply to customers who use their credit or debit card to setup a prepaid budget, or make one off payments.

By choosing to pay in arrears you consent to the use of your information as detailed below.

If you borrow and do not repay in full or on time, we may tell credit reference agencies who will make a record of the outstanding debt. Any lender may use the information provided to credit reference agencies, if you, or any other members of your household, apply for other facilities, and for occasional debt tracing and fraud prevention purposes. We may also pass information to financial and other organisations involved in fraud prevention to protect us and our customers from theft and fraud.